top of page

Privacy Policy
Effective Date: December 21, 2025
Last Updated: December 21, 2025
Shadelands Pediatric Dentistry (“Shadelands Pediatric Dentistry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes how we collect, use, disclose, and safeguard information when you visit our website (the “Site”).
 
Important note: This Privacy Policy applies to information collected through the Site. It does not necessarily apply to information collected in the course of providing dental care, through patient portals, or through other third-party platforms (which may have their own privacy practices).


1) Who We Are / Contact Information
Shadelands Pediatric Dentistry
520 Lennon Ln, Suite A
Walnut Creek, CA 94598 Shadelands Pediatric Dentistry
Phone: (925) 930-9390 Shadelands Pediatric Dentistry
To contact us about privacy, you can call us at the number above or use our contact options on the Site.


2) Information We Collect
A. Information You Provide to Us
When you use the Site, you may provide information such as:

  • Identifiers and contact information, such as first and last name, email address, and phone number. Shadelands Pediatric Dentistry

  • Appointment request details, such as whether you are a current patient, preferred days/times, and the nature of your appointment request. Shadelands Pediatric Dentistry

  • Communications, such as messages or information you provide when you contact us by phone or through the Site.

 
Please avoid submitting sensitive health information through general website forms. If you need to share clinical details, we recommend calling our office.
B. New Patient Forms and Patient Intake (Third-Party Link)
Our Site may provide a link to new patient forms hosted by a third-party platform (for example, a Dental Symphony domain). Shadelands Pediatric Dentistry
Information submitted through third-party platforms is governed by that third party’s privacy practices and terms.
C. Information Collected Automatically
When you visit the Site, we (and our service providers) may automatically collect:

  • Device and usage data (e.g., browser type, device type, pages viewed, referring pages, and approximate location inferred from IP address)

  • Log data (e.g., access times, links clicked)

  • Cookies and similar technologies (see Section 6)

3) How We Use Information
We may use information we collect to:

  • Provide, operate, and improve the Site

  • Respond to inquiries and process appointment requests Shadelands Pediatric Dentistry

  • Communicate with you about scheduling, updates, and office information

  • Maintain the safety and security of the Site (fraud prevention, debugging, system administration)

  • Monitor and analyze Site usage and performance

  • Comply with legal obligations and enforce our policies

4) How We Disclose Information
We may disclose information:

  • To service providers that help us operate the Site or provide services (e.g., website hosting, form processing, communications tools, analytics, security providers)

  • To third-party platforms you choose to use, such as when you click out to complete new patient forms Shadelands Pediatric Dentistry

  • For legal and compliance reasons, such as responding to lawful requests, court orders, or to protect rights, safety, and security

  • In connection with business transfers, such as a merger, acquisition, or sale of assets (subject to applicable law)

No Sale of Personal Information

  • We do not sell personal information.

5) Sensitive Information
We do not intentionally request sensitive personal information through the Site. If you choose to submit sensitive information (including health-related information) via the Site, you understand it will be handled according to this Policy and our internal practices, and may not have the same protections as information submitted through a secure patient portal.
6) Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:

  • Remember preferences and settings

  • Enable core site functionality

  • Understand traffic and usage trends

  • Support advertising and measurement

You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.
7) Analytics and Advertising
We may use analytics services (e.g., Google Analytics) to understand how visitors use the Site. We may also use advertising features (e.g., conversion tracking) to measure the effectiveness of marketing campaigns.
You can often opt out of certain tracking through:

  • Browser cookie controls

  • Industry opt-out tools (where available)

  • Platform-based ad settings (e.g., Google Ad Settings)

8) Children’s Privacy
The Site is intended for parents, guardians, and adults scheduling or managing dental care for children. We do not knowingly collect personal information directly from children under 13 without parental consent. If you believe a child has provided personal information to us through the Site, please contact us so we can address it.
9) Privacy Rights (California and Other States)
If you are a resident of California (or another state with applicable privacy laws), you may have rights such as:

  • The right to know what personal information we collect, use, and disclose

  • The right to request deletion of certain personal information

  • The right to correct inaccurate personal information

  • The right to opt out of the “sale” or “sharing” of personal information 

  • The right to non-discrimination for exercising your privacy rights

To submit a request, call us at (925) 930-9390 or use our Site contact options. Shadelands Pediatric Dentistry
We may need to verify your identity before fulfilling certain requests.
10) Data Retention
We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Policy

  • Maintain business records

  • Comply with legal, regulatory, accounting, or reporting requirements

11) Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.
12) Third-Party Links
The Site may contain links to third-party websites or services. This Policy does not apply to third parties. We encourage you to review the privacy policies of any third-party site you visit (including the site hosting patient forms). Shadelands Pediatric Dentistry
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when this Policy was most recently revised. Your continued use of the Site after changes means you accept the updated Policy.

bottom of page